Product Availability: We make every effort to keep the store updated with the most current inventory. Sometimes, however, someone may place an order for an item that has sold out minutes before. I apologize for any inconvenience this may cause. Since the website is updated frequently, please empty your cache before you start shopping so that you may shop from the most recent version.
Our Return Policy: Your satisfaction is important to us. If for any reason it is necessary to return an item, it must be unworn with tags intact and returned within 30 days for a full refund or exchange. If an item is returned between 30-60 days, you will receive a Wild Runner "store" credit at current pricing only. Returns older than 60 days cannot be accepted. Unless the item is incorrectly shipped or defective, the customer pays return shipping. For your protection consider using a carrier that provides tracking service or insure your returned package. We are not responsible if your returned package does not reach us. Please note that special orders are not refundable.
Redeeming a Wild Runner Gift Certificate? Please enter the gift certificate number in the coupon code at checkout, and it will be deducted from your total.
Sending a Wild Runner Gift Certificate? We'll be glad to email a gift certificate or send a hard copy via mail. There is no charge for sending a gift certificate via First Class Mail, but will be a $19 extra charge if you want to send a hard copy via Express Mail. There is a space on the order form for the recipients's email address if you'd like to send a certificate in that manner.
Shipping: Our regular ground shipping uses USPS Priority Mail or First Class Mail, depending on weight (2-4 day delivery) within the continental U.S., Territories, and Possessions. If you need your package quickly, we will also ship USPS Express Mail (1-2 day delivery) for an additional $19 charge or FedEx Standard Overnight for an additional $39 charge. FedEx Standard Overnight may be used ONLY for the lower 48 states, and delivery is the next BUSINESS day. We need a street address for FedEx (no PO Boxes please). You must sign for packages sent FedEx Overnight or Express Mail.
Delivery times are in the hands of the Postal Service or FedEx, and may take longer than the specified time.
Shipping charges are as follows:
Orders up to 1/2 pound = $3.50 Shipping (First Class)
Orders from 1/2 pound to 1 pound = $5.50 Shipping (Priority Mail for all following)
Orders up to 2 pounds = $7.00 Shipping
Orders up to 3 pounds = $9.50 Shipping
Orders up to 4 pounds = $11.00 Shipping
Orders up to 5 pounds = $12.00 Shipping
Orders up to 7 pounds = $14.50 Shipping
Orders over 7 pounds = $18.00 Shipping
If your order is received before 1 PM, Monday through Friday and the item is in stock, it will ship the same day. Orders received after 1PM on Friday will be shipped on the following Monday. We'll be glad to include a gift card with your purchase-enter the appropriate information on the order form. Please indicate how you would like the card signed.
International Orders: USPS Priority Mail International is used to ship to Canada and Mexico for an additional $14 (6-10 average business day delivery). USPS Express Mail International to Canada and Mexico is an additional $21 (3-5 average business day delivery). We ship USPS Priority Mail International to other international destinations for an additional $20 (6-10 average business day delivery). For USPS Express Mail International a charge of $29 is added to your order total (3-5 average business day delivery). If you are not an established customer, we may require a faxed copy of your credit card, along with your signature and express authorization to charge that card for your purchase plus shipping. We reserve the right to make adjustments on shipping charges overseas if they are substantially more than the added surcharge.
Sales Tax: Sales tax will be added for purchases made by Florida residents on non-apparel items only, at the rate of 6.5%.
Your Privacy: wildrunner.com absolutely does not sell, share or trade your name, address, email address, buying information, or anything else about you with any other stores, catalogs, or individuals.
The Monthly Specials email lists are strictly opt-in, and you may opt-out at any time for any reason. Your name will not be added to any of these lists at any time without your permission. We do not purchase email lists for our use.
Our computers are protected by anti-virus software updated daily and a firewall.
Please contact us if you have any questions concerning this policy. Thank you!